Shipping, returns and refund policy

Fashion3D: Terms and Conditions

Fashion3D is committed to providing the best possible service and products to any home, educational facility and professional we supply. Fashion3D is an Australian company, using Australian merchant (credit card) facilities. Please take a moment to read our Policies and Product Guarantees:

Shipping Policy

Same-day shipping - Order before midday and have your order shipping before the closing of business

Tracking your order - You will get an email with the tracking number the after it is ready and printed shipping address label, it will work after the courie pick up and scan.

Different area and different product will have different shipping fee. Customer will be noticed the postage fee before check out.

For some special product, there might be a higher postage fee to ship to customer’s place. We might require a extra charge for postage fee. If customer do not agree with the extra charge, Fashion3d have right to reject this order.

International Orders – We do not offer any international shipment at the moment.

Ordering and Payment

Ordering Methods: Order by email or on our website.

Easy Payment Options:

Credit Card details entered online are entered through secure online pages and are only stored until your payment has been processed. All online records are then immediately deleted!

Paying via Direct deposit: Please note that it is your responsibility to enter our account details correctly, as supplied at checkout. We cannot do anything if you type in the wrong account number.

Depending on your bank, it can be instant or take up to a week for the money to arrive at our account and we cannot process your order until payment is received.

Every order receives an invoice/receipt by email.

Backorders Policy

We try and keep everything in stock. Our warehouse has a large volume of stock, so we can process and pack your orders very fast. All of our products include details of whether if we have them in stock or out of stock.

Sale – Item is in Australian warehouse and ready to be send anytime

Sold out- Item can be Back-ordered, please contact our sales team for arriving time.

If you place an order and some items are not available, and where you were notified by the site at ordering, we ship what we have immediately, and then ship the rest of your order when it has arrived.

Returns and Refunds Policy

We do the best we can to maintain a high quality product. If you do not believe something you have bought is up to standard, please do not hesitate to contact us. In most cases we will replace the item immediately. Our returns policy is in addition to your rights under the Australian Consumer. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

Change of Mind Returns

If the item is unopened, and in sellable condition you can exchange it in store (Melbourne), or return it at your expense and exchange it for a different item for equal or lower value. Where you require the exchange to be shipped to you, you will be asked to pay freight on the exchange as per normal shipping charges.

Exchange is not available on machines.

Returning goods will be inspected upon return for damage and tampering. Exchange is subject to the goods being in re-sale condition.

Please contact us to discuss returns first.

OTHER RETURNS

We will accept product returns and provide you with a refund or repair where:

-The product is faulty or is not of acceptable quality, or

-The product is not fit for its intended purpose, or

-The product does not match the sample or our description; and

-You can present your receipt or other adequate proof of purchase.

Please send us an email with your order numbers name of purchase and a short description.

For full details see Consumer Guarantee and Warranty Policy

Consumer Rights and Commitments

We do the best we can to maintain a high quality product. If you do not believe something you have bought is up to standard, please do not hesitate to contact us. In most cases we will replace the item immediately. Under Australian Consumer Law (ACL) consumers are provided a Consumer Guarantee for most goods and services. The Consumer Guarantee automatically applies to goods and services; you do not have to pay any additional fees to receive it. Fashion3D takes consumer law and rights very seriously. You will find that where ever we can we exceed Consumer regulations and do whatever we can to get you what you need.

The Consumer Guarantee warrants that a good is:

Of acceptable quality. It must be safe to use, lasting, have no faults
Be fit for any purpose that the consumer made known before the sale, where the seller/manufacture said it would meet
Have been accurately described and meet all the promises of the manufacturer and reseller (each individually responsible for their own claims)
Match any sample or demonstration models
Be free from hidden charges
Have spare parts and repair facilities reasonably available for a reasonable period of time, unless the consumer is otherwise advised.

Where something is not met consumers are entitled to repair, replacement, or refund, depending on the circumstances.

Generally, where the problem is minor, the seller or manufacturer can choose the remedy, usually a free repair. You cannot refuse a free repair and insist on a refund or replacement where a free repair has been offered. The seller/Manufacture does not generally need to cover the cost of returning the item to them.

Where the problem is major and cannot be fixed, the consumer can choose to reject the goods for replacement or refund at no cost to the consumer.

A major problem is one where the item is unsafe or damaged and cannot easily be fixed.

For more information see:

Returns and Refunds Policy, and Warranty Policies

Product Warranties and Guarantees

At Fashion3D, all products and 3D printers purchased from our store include one-year Australian warranty and local technical support, unless otherwise specified.

Clearance Items

Clearance or discounted items include a three-month Australian warranty and technical support. These items may be out-of-box, refurbished, or discontinued, and warranty coverage reflects this condition.

Bambu Lab Printers

For Bambu Lab Printers, we offer the option to extend warranty, and pricing is shown on each applicable product page.

For full details of Bambu Lab’s extended warranty coverage, please refer to their official policy:
https://bambulab.com/en-eu/policies/page/extendedwarranty-au

Important Notes

Extended warranty must be purchased together with the printer to be valid.
Warranty does not cover misuse, accidental damage, improper installation, or non-approved modifications.
Fashion3D provides first-line diagnostic support and, where required, assists with warranty processing through the manufacturer.

Procedures:

Please see the following when you need help:

Step 1: Let us know the problem.

Step 2: Please send us an email with your order number and machine type. You need to describe the problem as clear as possible.

Step 3: A short video and a few images from different angle can help our engineer analysis the problem better.

Most problems can be solved through online support. For any minor issues we can send the part to you to fix the problem. Major problems may require back to base repair.

Custom 3D Printing and Digital File Services

This section applies when Fashion3D provides custom 3D printing, model preparation, scanning, prototyping or related manufacturing services (the Custom Printing Services). It supplements the other terms on this page. Nothing in this section excludes, restricts or modifies any right or remedy that cannot be excluded under the Australian Consumer Law.

Quotes, approvals and production

Quotes are based on the files, dimensions, quantities, materials, colours, finishes, deadlines and other information supplied at the time of quoting. A revised file or specification may require a revised price and lead time.
Production normally starts after the quote, final file and any required payment or deposit have been approved. Once production has started, customer-requested changes or cancellations may incur the material, machine-time and labour costs already committed.
Turnaround and delivery dates are estimates unless Fashion3D expressly agrees in writing to a guaranteed date. Print failures, material availability, equipment maintenance and freight delays can affect completion time; we will communicate material delays where reasonably practicable.

Customer files and design responsibility

The customer is responsible for checking the final file's dimensions, units, scale, geometry, wall thickness, clearances, tolerances and suitability for its intended use. Unless separately agreed in writing, our service is a manufacturing service and does not include engineering certification, regulatory approval or validation of a design for a particular application.
3D printed parts may show layer lines, support marks, seams, small dimensional variations and minor colour or surface differences. We may choose a reasonable print orientation and support strategy unless a particular cosmetic face, tolerance or orientation is agreed before production.
The customer must tell us before ordering if a part is intended for medical, dental, food-contact, pressure-containing, load-bearing, electrical, child-safety or other safety-critical use. We may decline work that we cannot safely or lawfully supply. The customer remains responsible for testing and validating the final part for its end use.

Intellectual property and lawful content

The customer retains ownership of the files and original designs they own. By submitting content, the customer grants Fashion3D a limited, non-exclusive licence to access, reproduce, adapt where instructed, manufacture and share the content internally or with necessary service providers solely to quote, produce, quality-check, deliver and support the order.
The customer confirms that they own the submitted content or have all permissions and licences needed for us to manufacture it, and that the requested work does not infringe copyright, design, trade mark, patent, privacy or other rights. This includes observing attribution, non-commercial and other conditions attached to third-party or open-licensed files.
We may refuse content that appears unlawful, unsafe, infringing, hateful, sexually exploitative or otherwise inappropriate, or where ownership or permission is reasonably unclear.

File privacy, confidentiality and storage

Customer files are treated as private order materials. We use them only for quoting, production, quality control, delivery, customer support, record keeping and legal compliance. Access is limited to staff and service providers who reasonably need it for those purposes.
We apply reasonable administrative and technical safeguards, but no upload, email or storage system can be guaranteed completely secure. If a project requires an NDA, export-control handling or a particular security or deletion procedure, the customer must discuss this with us before sending the file or placing the order.
Files may be retained for as long as reasonably needed to complete and support the order, resolve disputes, maintain business records and meet legal obligations, after which they may be deleted or de-identified. Subject to legal, operational and backup limitations, a customer may request earlier deletion by contacting us.

Photography, display and marketing

Fashion3D will not publicly display, publish, sell or use a customer's private file, design, name or identifiable project for advertising, social media, a portfolio or a case study without the customer's prior permission. If permission is given, the agreed scope may cover photographs of the finished print, project details, attribution and the channels on which it may appear. Permission may be withdrawn for future use by contacting us, although withdrawal may not be able to remove material already lawfully printed, distributed or published.

Inspection, service issues and remedies

Please inspect custom work promptly and contact us with the order details, photographs and a description of any issue. If the service or printed part does not meet an agreed specification or an applicable consumer guarantee, Fashion3D will assess the issue and provide the remedy required by law, which may include correction, reprint, refund or another appropriate remedy. Change-of-mind returns are generally not available for personalised goods that conform to the approved file and specification, but this does not affect rights under the Australian Consumer Law.

Questions about confidential projects or Custom Printing Services can be sent to 3dp@fashion3d.com.au.